Student Expressware - Shop with Confidence!
We want to make you feel completely at ease when visiting our site, and this is why we make the following promises to you.
For your peace of mind
If you’re reading this, you’re probably either a first time or a concerned visitor. Set out below are our answers to some of the understandable concerns you may have. Short summary: your security and confidentiality are guaranteed.
Visiting our site
Q. Are you who you say you are?
A. Student Expressware is brought to you by Citnexus. Citnexus has been in business since 2005 and is based in Stonehouse, Gloucestershire. We are authorised educational resellers for all of our vendors, including Microsoft, Quark and Adobe.
For further information please read our section About Us.
Q. Is my personal information safe with you?
A. You entrust your data to Citnexus and Citnexus only.
We guarantee that your email address won’t be shared with any third party that might later send you unsolicited emails. In fact, our privacy policy guarantees that your data will only be used for delivering the product you’ve ordered and for e-mailing any information and special offers you have requested from Citnexus – and from Citnexus only.
We’re also careful about protecting your privacy on the technical side,
we safeguard our site against Hackers, and use Protx to protect you from Identity Theft and Credit Card Fraud while you shop with us. In addition to this, your personal information is kept safe from intruders on our secure servers.
Q. Is the software I purchase from your site genuine?
A. Yes 100%. All the software we sell is absolutely genuine. As a certified educational reseller we are in a position to offer hugely discounted software to students and their parents to encourage learning and achievement through ICT. In addition all of the software we supply is fully-functional and not scaled down in any way (we do not sell Student and Teacher or Home Edition versions).
Q. Why am I asked to accept a cookie?
A. Cookies are small pieces of information that you give us permission to put on your system so that we can better provide you service on our site. It is a piece of text sent by a web server to a web browser, which enables the server to collect information from the browser.
The Citnexus website uses the following types of cookies:
Temporary or Session cookies – These are placed on your PC when you enter the website and are removed when you close down your browser. Session cookies are used purely for the operation of the product catalogue and allow the website to track which products you have added to your basket and your preferred currency. We do not collect any personal information in this way.
Persistent cookies – These may be placed on your machine if you have come to the Citnexus website as a result of promotional activity (email, advert etc) or registered with us. These cookies enable us to give you special offers, promotions and personalized service. This cookie will stay on your machine and is used purely for statistical analysis. We do not collect any personal information in this way.
Neither of these enables us access to your computer, or your email address. You'll need to specifically type personal information in, and give it to us, for us to get it.
Paying online
Q. Is it safe to make payments with my credit card?
A.On the Citnexus web site, credit card transactions are guaranteed to be fully safe according to the SSL encrypting standard (Secure Socket Layer). This means that your financial information is encrypted using not just one but two keys to make it secure and confidential during transmission over the internet.
Q. How do you know which pages are secure?
A. Look for 'https:' in the url (rather than the normal 'http:') or for the little padlock on the bottom right had side of the page if you are using Internet Explorer or Firefox; an unbroken key if you are using Netscape.
IMPORTANT: If you are using an early version of Netscape or Internet Explorer - say, under v3 - these won't support good security so don't use them. Generally try and keep up with the latest version for greater security.
Customer Dissatisfaction
Here at Citnexus we strive to make our customers happy, but if you should become dissatisfied with any part of our service we would like to hear about it. Your feedback is greatly valued and if you wish to file a complaint you may do so by phone, fax, e-mail or letter. From here we aim to reply promptly within 5 working days and will endeavour to resolve the situation. All issues will be dealt with confidentially.
